What's new at TelEvolve

New telecom scam rips off businesses

Carlos Alvarez — Mon, 25 Jun 2012 23:50:11 +0000

Several of our customers have reported receiving this fraudulent invoice, so we thought it would be important to notify everyone about it. You may receive an invoice by mail from "UST" or "US Telecom" purporting to be for phone and network equipment maintenance. They hope you will either pay it without investigating or call them and they will try to sell you maintenance for your phone system and related equipment. You can see a copy of the image here:

Remember that all of your phone equipment is fully covered by us, and there is no need for additional coverage. In addition, there is no evidence that this company delivers any service at all. They are under investigation by at least 12 attorney generals' offices for fraudulent and misleading business practices.

If you receive this invoice, simply ignore it. Also note that you will probably receive more of them, each coming a few months apart.

New phones from Digium and Grandstream

Carlos Alvarez — Thu, 03 May 2012 17:59:08 +0000

We've recommended the Cisco SPA series phones for a long time, but recently several companies have introduced new phones that bring either more features or better value to the consumer. After some research we've decided to offer the value-priced phones from Grandstream and the full-featured phones from Digium to our customers.

For those customers who just desire good powerful calling features without a lot of extras, the Grandstream GXP1405 and GXP2100 offer a great business phone experience at a fantastic price. People looking to just reduce their costs and improve their ability to process calls will love these. They also feature extras like HD voice, on-screen applications, and Power over Ethernet even in this low cost.

For more advanced desires, the Digium D40, D50, and D70 offer powerful integration with our Asterisk-based call processing system without a huge price tag. While not as budget-priced as the Grandstreams, these phones still cost less than much of the competition but add a lot of advanced functionality such as visual voicemail and other screen-based applications. They also offer HD voice, PoE, lighted displays, and much more.

With these new phones, TelEvolve will be uniquely positioned to give customers a wide choice in features, capabilities, and cost.

Russo & Steele Chooses TelEvolve for auto auction connectivity

Carlos Alvarez — Tue, 24 Jan 2012 21:52:26 +0000

Russo and Steele, the country's premiere muscle car and fine auto auction company, has once again chosen TelEvolve to deliver seamless phone service to their annual auto auction site. TelEvolve, along with its partner Western WiMAX, delivered 100 megabits of secure, guaranteed wireless internet service along with dozens of phones lines to Russo and Steele's auction site in Scottsdale, AZ.

With world-wide bidders watching live video feeds and calling to place bids, Russo and Steele required 100% reliability for its data and voice networks along with the ability to send very large video streams globally. We were able to deliver this and fully satisfy the demands of their discriminating buyers with no interruptions in service and with more bandwidth than required.

TelEvolve is once again proud to have not just met, but greatly exceeded the expectations placed upon us for such a prestigious event, and we look forward to next year's auction.

New servers and expanded infrastructure

Carlos Alvarez — Thu, 08 Sep 2011 16:01:49 +0000

We've just completed a major expansion and renovation of our network and call processing systems. With the new hardware and software, we're able to continue to provide our great reliability plus add yet more new features. As part of our commitment to stay ahead of our customers' requirements, we're now able to support at least a five-times customer growth without any issue. We've also increased our redundancy to prevent any hardware or internet outages from interfering with our reliable service.

Many customers have already been moved to the new systems, and we expect to complete the move within a few weeks.

All new servers and software

Carlos Alvarez — Fri, 05 Aug 2011 16:29:00 +0000

We believe in staying ahead of technology and being able to deliver the latest VoIP features and benefits. Along with that, maximum uptime and reliablity is a major goal. To accomplish both of these things, we have invested in new servers for all of our locations and new PBX software. VoIP is a fairly new technology, and changes are happening fast. We want to give you the latest capabilities, but it would be too risky to deploy new software on the working servers we have. It's worth the investment for us to be able to give you the latest benefits while assuring we don't impact your service in any way.

Some of you may hear from us in the coming weeks as we move you from the old servers to the new ones. Others may just be moved without ever knowing it, depending on your existing configuration. When the change is done we will be able to deploy additional features plus we will have three locations where calls can flow, assuring you of reliability.

Comparison diagram for dedicated voice bandwidth

Carlos Alvarez — Tue, 16 Mar 2010 21:43:50 +0000

It's hard to explain to non-technical customers the difference between a regular basic internet connection, one with QoS, and one with separate dedicated voice bandwidth. I put together a diagram to help do that, so people can make an informed choice. QoS and dedicated bandwidth cost more of course, and a basic connection works for many businesses, so there's not always a clear best choice.

Click here for the document.

Polycom wireless phones

Carlos Alvarez — Tue, 03 Nov 2009 00:19:59 +0000

We now offer the Polycom Spectralink Kirk wireless phone systems as a useful addition to your TelEvolve hosted PBX. The Kirk phones span a range that will cover any business' needs. Besides the typical office handsets, we have two industrial models that can stand up to abuse like drops, water splash, dust, and are even certified for use in an explosive atmosphere. The Kirk 2010 handset is inexpensive with basic features and functionality, and excellent range.

A variety of base units are available to support up to 1500 handsets. Range is excellent, with one base covering most small businesses or warehouses. Repeaters and additional bases can be deployed to extend range and capacity of the system.

Because these phones use the well-proven DECT system, they are extremely reliable. Battery life is measured in days of standby, and most have a full day of talk time.

You can now show your office Caller ID from your cell phone

Carlos Alvarez — Sat, 31 Oct 2009 18:41:00 +0000

We've created a way for our customers to be able to show their office Caller ID number and name when they make outbound calls from a cell phone. This works with any phone that has calling card functionality or with calling card add-on software. For example, the "Calling Card" application available for the iPhone works great with this.

As usual, this is a no-cost value-added feature for our customers. To get more information on how to use this, see the FAQ info.

Skype call interoperability

Carlos Alvarez — Tue, 10 Mar 2009 23:46:36 +0000

TelEvolve now has the ability to receive and send Skype calls. This means that your business associates and customers can use a Skype account to call your TelEvolve IP phone and your phone system. There is no extra charge to set up Skype connectivity.

US & Canada T.38 fax support

Carlos Alvarez — Sun, 22 Feb 2009 19:09:03 +0000

We now have the ability to provision DID numbers and toll-free numbers for fax service almost anywhere in the US and Canada. Same low rate as voice service, with an extremely high reliability rate for fax.