Caller ID name service is unregulated and each phone company implements it in their own way.  The name is not sent by us during the call; it is stored in a central database.  When you make a call, the recipient's phone company looks up the name and displays it.  In many cases, that company doesn't do a proper lookup because this costs them money.  Instead they work from old records and only update them a couple of times a year.  Cox is one of the companies that does this.  If you are calling a Cox phone number, your name may be incorrect for up to six months because they've chosen to not do a proper lookup for each call.

Last updated on October 19, 2009 by Carlos Alvarez