TelEvolve Virtual PBX
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Frequently Asked Questions

Search the FAQ for entries containing:

  • What is Voice over IP (VoIP)? How is it different from regular phone lines? (4 entries)

    • How does it work?
    • How is it different from regular lines?
    • Do I need any special cabling or equipment?
    • Can I get a phone number in another state or country?

  • Typical new customer questions and concerns (6 entries)

    • Do I need to keep my phone lines?
    • Can I keep my existing phone numbers?
    • How long will the installation take?
    • Will there be any down time between removing my old system and installing the new one?
    • What kind of internet connection is needed for VoIP?
    • What should I put in my automated attendant script?

  • System features and how-to (6 entries)

    • How do I forward my existing line to TelEvolve?
    • How can I view other phones' status on my Polycom phone?
    • How do I transfer a call directly to voicemail?
    • Why do internal calls ring busy when the dialed extension is in use?
    • My caller ID name is showing incorrect information
    • How can I show my office Caller ID when I dial out from my cell phone?
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