Call center custom solutions

We understand the unique needs of call centers, both inbound and outbound, small and large. Our solutions will reduce your hard costs while improving productivity and efficiency. There is no equipment to buy in most cases, and your startup costs are minimal. A typical call center saves over 60% in their telephony costs.  In one case we reduced a 60-seat call center's monthly expenses from $11,000 to $2,000!  Smaller call centers benefit from not only reduced costs, but the ability to scale instantly without paying for lines that aren't being used during slow periods.

It's impossible to design a general plan that fits every call center, so please call us for a one-on-one consultation to see how we can solve your telecommunications issues and reduce expenses.

Predictive dialer

Our unique no-annoyance predictive dialer lets you maximize call center efficiency without the annoying delays, clicks, and dropped calls of older dialers. Our typicall connect time is so fast that your agents can hear the person still picking up the phone. We can tune the system for high efficiency while retaining a zero dropped call rate. Our unique hosted predictive dialer platform means you don't have any up-front costs to buy hardware and set it up at your premises.

Some solutions we have implemented for our call center customers include:

Home/remote workers with full call recording, monitoring, and other compliance tools

Disaster recovery/backup call centers

High security/authentication systems

Client access to call recordings

And of course, thousands of dollars in savings

Here's a good article about VoIP-enabled contact centers:

http://www.voip-news.com/feature/set-up-voip-contact-center-050108/