Call center custom solutions
We understand the unique needs of call centers, both inbound and outbound, small and large. Our solutions will reduce your hard costs while improving productivity and efficiency. There is no equipment to buy in most cases, and your startup costs are minimal. A typical call center saves over 60% in their telephony costs. In one case we reduced a 60-seat call center's monthly expenses from $11,000 to $2,000! Smaller call centers benefit from not only reduced costs, but the ability to scale instantly without paying for lines that aren't being used during slow periods.
It's impossible to design a general plan that fits every call center, so please call us for a one-on-one consultation to see how we can solve your telecommunications issues and reduce expenses.
We do not work with predictive dialers or companies that use predictive dialers.
Some solutions we have implemented for our call center customers include:
Home/remote workers with full call recording, monitoring, and other compliance tools
Disaster recovery/backup call centers
High security/authentication systems
Client access to call recordings
And of course, thousands of dollars in savings
Here's a good article about VoIP-enabled contact centers: